Cancellation and Refund Policy

At Zopu, we strive to ensure your satisfaction with our services. This Cancellation and Refund Policy outlines the terms and conditions for cancellations and refunds related to our subscription plans and services.

1. Subscription Cancellation

1.1. You may cancel your subscription at any time by contacting our customer support team.
1.2. Cancellation will take effect at the end of your current billing cycle.
1.3. You will continue to have access to the service until the end of your current billing period.

2. Refund Policy

2.1. Most purchases on Zopu are non-refundable.
2.2. Refund requests will be considered on a case-by-case basis and are at the sole discretion of Zopu.
2.3. To request a refund, please contact our customer support team at hello@openputer.com.

3. Non-Refundable Items

3.1. One-time purchases of "Magics" or other consumable items are non-refundable.
3.2. Subscription fees are generally non-refundable for unused portions of a subscription period.

4. Exceptional Circumstances

4.1. In cases of extended service outages or significant changes to our service offerings, we may offer service credits at our discretion.
4.2. These will be evaluated on a case-by-case basis.

5. Changes to This Policy

We reserve the right to modify this Cancellation and Refund Policy at any time. Changes will be effective immediately upon posting on our website.